Responsible Gambling Policy

We are committed to safer gambling and to keeping play controlled and enjoyable. We take player safety seriously and provide practical tools and clear guidance so customers can set limits, take breaks and get help when they need it. Below you will find our approach to player protection and the options available if you want to manage your activity.

Player protection principles

We promote responsible play by making controls easy to find and simple to use. We aim to identify at-risk behaviour early, act quickly when a customer requests help, and ensure staff are trained to support players with respect and confidentiality. Our focus is on preventing harm and supporting controlled play.

Activity-control tools

We offer a range of tools you can use immediately from your account settings. These tools are designed to give you direct control over how much and how often you play.

Deposit limits

Set daily, weekly and monthly deposit limits to restrict how much you can add to your account. Limits can be adjusted at any time but increases may be delayed for 24 hours or longer to encourage considered changes.

Loss limits

You can set loss limits to cap net losses over a chosen period. Loss limits help control outcomes over time and are applied automatically once set.

Time limits and session controls

Use session time limits, reality checks and automatic logout to control playing time. Reality checks can remind you how long you have been active and session time limits can force a break after a chosen duration.

Account breaks and self-exclusion

If you need a longer pause, choose an account break or self-exclusion. Breaks can be short (24 hours to 6 weeks) while self-exclusion options typically cover longer periods (6 months to 5 years). During self-exclusion your account will be closed and you will be blocked from registering new accounts while the exclusion is active.

Signs of problematic behaviour

Consider seeking help if you notice repeated chasing of losses, difficulty sticking to limits, borrowing money to gamble, prioritising gambling over essential needs, or frequent attempts to hide activity from others. These are indicators that you may benefit from using our controls or seeking external support.

Tips for maintaining control

Practical steps include setting realistic deposit and time limits, using reality checks, scheduling regular account reviews, avoiding gambling when stressed or impaired, and excluding payment methods that make access easier. Consider informal breaks before choosing longer exclusions.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, GambleAware, GamStop and Gambling Therapy provide confidential advice, counselling and self-exclusion services. If you want assistance putting restrictions in place or discussing your account, contact our support team via the site and we will help you find the right option.